When registering an account or signing up for a service with Stuck For Ideas (Stuck for Communications Ltd), you’ll be agreeing to our Terms & Conditions of Service as set out below.
Terms & Conditions of Service
Client Conduct
Under no circumstances will we tolerate threatening or abusive behaviour towards our staff. Should this occur, we reserve the right to terminate the agreement with immediate effect.
Should the client, during the course of a telephone conversation, e-mail or support ticket, make reference to ‘legal action’ or say anything we might reasonably understand to imply or infer that the client may intend to pursue a legal claim against us, we reserve the right to refuse telephone support going forward. Any further correspondence must then be sent by e-mail or support ticket.
Should we feel that your needs would be better served by another provider, we reserve the right, at our sole discretion, to terminate the agreement. Where it is reasonable to do so, we will provide 30 days’ notice of termination.
Rights on Termination
We have the right to terminate your account at any time if you do not adhere to the rules in Terms and Conditions.
A Change of Details
We have the right to change any username or password allocated to you for the purpose of essential network maintenance, enhancement modernisation or other work deemed necessary to the operation of the Internet.
Similarly, we have the right to alter the hosting environment your site runs in to one with like-for-like features, as long as reasonable notice is given and there is no disruption to service. The only reason we would do this is if it represented an ‘upgraded’ environment for you, the end user.
Account Support / Emergency Contact
We provide support via e-mail and phone. To provide efficient service and comply with data protection laws, any requests for changes to your account (including billing changes, password changes or any other technical changes) must be submitted by ticket or e-mail from your registered address.
If, for any reason, you are looking to cancel your account with us, we would appreciate it if you get in touch with us initially so that we can address any problems you might be having.
Please note that any refunds, if due, can take 7 working days, and this policy does not cover accounts which have violated our acceptable usage policy.
Acceptable Usage Policy
Zero Tolerance towards Abuse
Customers are responsible for all scripts, data and other objects on their accounts. Abusive scripts are scripts which interfere with our systems and/or the accounts of other customers, cause harm to any other computer system or user, or engage in any type of fraudulent activity. Any account found to be the source of abusive scripts will be immediately suspended and investigated, and subject to action as detailed under Illegal Content below. We will always notify customers and, where necessary, fully co-operate with the authorities.
You must not use the service for the transmission of illegal material. You agree to refrain from sending or receiving any materials which may be deemed to be offensive, abusive, indecent, defamatory, obscene, menacing or otherwise as prohibited by current and future statutes in force. You agree to refrain from sending or receiving any material which may be in breach of copyright (including intellectual property rights), confidence, privacy or other rights. If you are in any doubt as to the legality of what you are doing, or propose to do, you should take independent legal advice.
In Brief
All content uploaded to Stuck For Ideas, must conform to UK law. It is the user’s sole responsibility to ensure this. Storage, distribution of or transmission of illegal materials may lead to investigation and possible prosecution by the relevant authorities.
You must not gain or attempt to gain unauthorised access to any computer systems for any purpose. Such action may lead to criminal prosecution under the Computer Misuse Act 1990.
You must not send data to the internet using forged addresses, or send data which is deliberately designed to adversely affect remote machines (including but not limited to denial of service (DDoS), worms, viruses, trojans and ping storms).
You must ensure that local PCs and network connected servers are not configured to allow open relay and must not participate in the sending of unsolicited bulk email (commonly referred to as ‘spam’, ‘UBE’, ‘UCE’).
You are prohibited from running ‘port scanning’ or other software intended to probe, scan, test the vulnerability of or access remote systems or networks except in circumstances where the remote user has given express permission for this to be done. We may ask for evidence of such permission.
You must take all reasonable steps to ensure that your password and login credentials remain confidential.
Open proxy servers are not permitted under any circumstances and will result in immediate termination of service.
Sites must not contain ‘hateful’ material or content which seeks to incite hate.
Sites must not contain images, videos, depictions or descriptions of pornography which is unlawful in the UK or which is deemed to be distasteful at our sole discretion.
Sites must not contain ‘warez’ (copyrighted music/videos) or links to such content. It is the sole responsibility of the user to ensure that they have the rights to distribute any content displayed on their website.
Sites must conform to UK copyright law.
We undertake to take action required under the provisions of the Regulation of Investigatory Powers Act 2000 and will fully co-operate with the appropriate UK authorities.
Acceptable Email Usage
We have a zero-tolerance policy against spam, and the sending of bulk, unsolicited e-mail is prohibited at all times. Customers who abuse the email service will be notified that their behaviour is unacceptable and may have their accounts suspended, terminated or blocked at our sole discretion.
You agree not to send emails that might cause annoyance, inconvenience or anxiety to a recipient.
You agree not to send any emails likely to cause distress or any material which is offensive, indecent, obscene, menacing or in any way unlawful.
You agree to have a clear opt out policy in all newsletter communications.
You must not use our mail services or network to send email to any user who does not wish to receive it.
You must not use our mail services or network to send unsolicited email, in bulk or individually.
You must not use our mail services or network with intent to deprive others of service (‘mail bomb’).
You must not use false mail headers or alter the headers of mail messages in such a way as to conceal the identity of the sender.
You must not use any email address that you are not authorised to use.
You must ensure that any email servers connected to our network and operated by you are not configured to allow open relay.
You must take full responsibility for your own email reputation, Stuck For Ideas cannot guarantee a positive reputation.
Web Usage
Web usage includes the use of web space provided with client accounts, web hosting on our servers and the use of web services and space on customer co-located servers. We cannot and do not proactively monitor content on any web space maintained by customers (whether customer space, web hosted or co-located services) and cannot and do not guarantee that such sites are free of illegal content or other materials that may be considered unacceptable.
You undertake sole responsibility for the content of web pages owned and/or operated by you – whether on client pages, web hosted space or co-located servers – within our domain or other domains hosted within our network.
You undertake sole responsibility to ensure that all materials on any website owned or operated by you contains material that you have created or have permission to use.
You undertake sole responsibility for any dispute involving copyright or intellectual property rights associated with your site or service.
You must not use your website or web service to promote or distribute any material or content that is illegal (under any current or future legislation). You should be aware that the internet is a global communications network and what may be legal in the UK may be illegal elsewhere and leave you liable to prosecution in another country.
Legal adult content as defined by UK law is allowed on our servers however you must inform us as we will host your site on a separate IP to prevent any SEO implications for other clients.
We may undertake investigation of content services if potential abuse is brought to our attention and we reserve the right to remove any web page on our servers at any time and for any reason. Any accounts found to be abusive, contain illegal content or otherwise break our terms of service, will be liable for immediate termination with no refund.
Privacy Policy
We take your privacy and security very seriously.
The policies we have in place are to protect your personal information, which we store on our secured servers in the UK. By using this website you consent that all personal data you submit may be processed in the manner and for the purposes described here.
Online transactions are handled through SSL-secured servers and sensitive details such as passwords and credit card details are encrypted to reduce the risk of fraud. We strongly advise that you use hard-to-guess, unique passwords for your accounts with us to reduce the risk of fraud.
We may collect and process data about you in relation to details of transactions that you carry out through our website. When making a purchase with us we will collect information which includes your name, address, e-mail address, phone number and payment information.
When you become a customer you automatically subscribe to our newsletter and we will notify you of special offers and updates to our services in the newsletter. If you prefer to opt out of non-service e-mails, please let us know during the order process. You can also opt out at any time through our client area.
Information obtained about you will assist us in identifying any accounts you hold with us and will also assist us in improving customer care through reviewing, developing and improving the website and services. We will also use the information to notify you about changes to the website and to send service related announcements.
We may disclose your personal information to any of the following third parties:
- Any employees, agents or service providers of the Company.
- Any prospective purchaser of the Company subject to them entering into confidentiality undertakings.
- Any cardholder who has purchased services on your behalf.
- Where we are required to disclose or share your personal data in order to comply with any legal obligation or to protect the rights, property or safety of the Company and our customers. This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies.
The Data Protection Act 1998 gives you the right to access information held about you. Any access request will be subject to an administration fee of [£5/10] to meet our costs in providing the information requested.
For the purposes of the Data Protection Act 1998, the data controller is Paragon Internet Group (Company Registration Number 7573953) whose registered office is at 113-114 Buckingham Avenue, Slough, SL1 4PF.
This website contains links to external sites. Please be aware that we are not responsible for the content of any external sites.
Service Level Agreement
We endeavour to provide a 99.9% service up-time, excluding planned or emergency server maintenance or conditions beyond our reasonable control.
Stuck For Communications Ltd makes no guarantee to defend a customer’s website from a denial of service attack unless that service has been specifically offered and agreed.